lpplogo

Returns Policy

Close this window to return to the site

If you are unhappy with your purchase you can return an item to us. Within the European Union, customers have the right to withdraw from the purchase of an item within seven working days beginning the day after the date that the item is delivered. It must be in its original condition and returned to us at our address shown above. Please call us or email us before posting. We recommend that you receive a proof of posting or send it by recorded delivery. We will issue a full refund once goods have been received. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective and therefore postage and packaging charges are not refundable.

Damaged, defective or incorrect items

Please call or email us if you have a problem with an item that is damaged or defective. We will happily discuss arrangements for rectifying the problem. We will refund the delivery charges incurred in returning the item to us via your PayPal account. We check all items returned to us and if we cannot find a fault, we reserve the right to re-charge you for the item(s) and to recover any costs incurred in recovering it from you.